Welcome to the hosting.ca bulletin and news page! We will try to submit entries from all of our staff here. If you need any help, please call us at 1-877-366-0516 x 3 or 604-998-1445 x 3. We will get back to you in the same business day.

Server issue from 8:52PM PST caused access issues for users on this mail server. Hardware issue was rectified by 10:52PM PST.

This affected pop mail, imap mail, webmail.

There was an issue with the storage system on server web01.hosting.ca, which caused the server to stop responding to any web requests.

It was later found that the RAID array had failed at 6:58PM PST.

Approximately 7:35pm, the server was brought back online. A replacement disk will be installed this Friday approximately 9PM PST. This will ensure that the storage system will be redundant.

No data loss occured, and we ensure that backups are done on a daily basis. Please contact us if you have further questions about this incident.

Hosted BES customers will be experiencing problems in delays and maybe bursts of mails being sent/received. We will be following the status of this very closely.

Currently we are investigating the problem with iPhone connectivity with our Hosted Exchange services. Will post any updates here.

March 15th, 2011 between 12AM PST and 5AM PST our network provider will be performing network maintenance. No outage is expected however there will be 2 momentary periods (up to 5 minutes max) of delays due to network reconvergence.

Unfortunately the Easyapps package we were offering was depricated and no longer supported. In replacement of that, we’ve added the Softaculous software suite to our Linux packages. Access to 175 popular scripts at a click of a mouse. No need to install the application, create databases, users, and permissions. This automated system does it all for you.

Softaculous gives an update to us when a new version is out and ready for upgrade.

To access these scripts, go to your web services and Softaculous will be at the bottom. Click it to start installing applications.

In the next few weeks, our team will be preparing for the upgrade to Exchange 2010. We will be working around the clock to provide a better software experience for you and will be working on the services after hours. You may notice connectivity outages with Outlook Web Access, and messages from Outlook 2003/2007 saying that Outlook requires a restart. We will provide more concrete details here of the outages and maintenance schedules. Thank you for your patience!

We’re updating our control panel server software. This will allow a new feature with updated applications (cms sytems, shopping carts, support scripts).

No downtime is expected during this upgrade.

We’ve been getting reports of “Not In Service” messages for people who call our main line 604-288-1706 and 866-758-0516. We’ve added additional lines and will be using 604-998-1445 and 877-366-0516. Please update our contact numbers. The old numbers will still be in service for 6 months. Our other toll free 888-837-4678 is also still working.

Today from 6AM-9AM PST, the barracuda01 mail queue jumped to over 2000 mails which caused a delay in mail delivery. A forced push of mail was performed around 9:15AM PST and resumed normal operations by 9:45AM PST.

We have added a monitoring system to the queue so it will notify us if there are more than 50 mails in the inbound or outbound queue. This will avoid any problems within minutes of a large buildup. Those mainly affected were domains with only 1 MX record.  If your domain was affeced, please contact us in adding the secondary MX record for you.

For those with DNS hosted elsewhere, please note that our secondary MX record is: barracuda02.hosting.ca.